Refund policy
Antariksha.co strives for your satisfaction. Please read the terms below carefully.
1. Defective or Damaged Items
If you receive a damaged, defective, or incorrect item, please notify us immediately (within 24 hours of delivery).
Email us at deli_very@antariksha.co with clear photos or videos of the defect. Upon verification, we will arrange a replacement or a full refund. We will provide a prepaid shipping label for you to return the defective item.
2. 7-Day Change-of-Mind (Stocked Items)
If you simply change your mind on a non-custom, unused item, you may return it within 7 Days of delivery.
- The item must be in original condition with all tags, invoice, and packaging intact.
- You must email care@antariksha.co to request a return authorization before sending the item back.
- Note: Customers are responsible for return shipping costs in change-of-mind cases.
3. Custom & Made-to-Order Items
Currently, we do not offer returns on made-to-order or customized items unless they arrive defective. These pieces are crafted specifically for you and cannot be restocked.
4. Return Conditions
All returns (whether for defect or change-of-mind) must include the original invoice and be in the condition they were received. We reserve the right to refuse returns that show:
- Signs of wear or use.
- Damage (other than the reported defect).
- Alterations or missing packaging/parts.
5. Refund Processing
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- Defective Items: Full refund issued to your original payment method (or a replacement sent, your choice).
- Change-of-Mind: We will refund the item price minus any shipping/handling fees incurred.
Processing typically takes up to 7–10 business days after we accept the return. The refund will appear on your bank statement after your bank processes it.
6. Exchanges
We do not have a formal exchange policy to avoid inventory errors. To "exchange" an item, simply return the original item under the terms above and place a fresh order for the new item.
7. Complaints & Redressal
If you are unsatisfied with our handling of a refund or return, you can escalate the issue to our Grievance Officer. Alternatively, you may approach the National Consumer Helpline or relevant Consumer Court. Under the Consumer Protection Act, you have full rights to redress for defective products.